FAQ

Frequently Asked Questions

Q: What are the advantages of your products?

A: Our products are made with high-quality materials such as MDF, which is a reusable and sustainable material. Our designs are functional and stylish, blending in with any decor style. All our products are fully assembled, making it easy for you to start using them right away. We also offer a 14-day return policy, ensuring customer satisfaction.🌱

Q: Are your products environmentally friendly?🌿

A: Yes, we use MDF, which is a reusable and sustainable material. It is made by compressing wood fibres and resin under high pressure and temperature. This process creates a strong and durable material that is environmentally friendly.

Q: What is the weight capacity of your products?💪

A: Our products are designed to be sturdy and durable. The weight capacity of each product varies, and it is specified in the product description on our website.

Q: What materials do you use to make your products?🛠️

A: We use a variety of high-quality materials to make our products, including MDF, wood, fabric and metal. Each product description includes information on the specific materials used.

Q: What is MDF?🤔

A: MDF stands for medium-density fiberboard, which is a type of engineered wood made from wood fibers and resin. MDF is known for its strength and durability, as well as its smooth and uniform surface.🪵

Click to see our blog post about MDF.

Q: Where are your products shipped from and will there be any extra VAT costs?🚚💰

A: All of our products are shipped from the UK. For our UK customers, there will be no extra VAT costs. However, for international shipments, additional VAT costs may be applied by the customs of your country. Please note that we have no control over these costs and they are the responsibility of the customer.

Q: Where are your products made?

A: Our products are made in Turkey by skilled craftsmen with years of experience in woodworking. We take pride in our attention to detail and use high-quality materials to create products that are both beautiful and functional. Our commitment to craftsmanship ensures that each product we make is built to last and bring joy to our customers.

Q: Do you offer assembly services?

A: No, we do not offer assembly services as all our products come fully assembled.

Q: What is your return policy?🔄

A: We offer a 14-day return policy for all our products. If you are not satisfied with your purchase, please contact us at support@vigowood.com to initiate a return.

Q: What is your shipping policy?🚛

A: We use express shipping for all orders within the UK, which takes 1-2 business days. For international orders, shipping time can vary between 2-8 business days depending on the destination.

Q: Do you accept PayPal?

A: No, we do not accept PayPal as a payment method. We accept all major credit cards and debit cards.

 Q: Do you offer gift-wrapping services?

A: No, we do not offer gift-wrapping services at this time.

 Q: Can I track my order?

A: Yes, you can track your order using the tracking number provided in the shipping confirmation email.

 Q: Do you offer international shipping?🌎

A: Yes, we offer international shipping to many countries. The shipping time can vary depending on the destination, but it is typically between 2-8 business days. Please note that additional VAT costs may be applied by the customs of your country.

Q: Can I use your products for commercial purposes?💼

A: Yes, you can use our products for commercial purposes. Please contact us at support@vigowood.com for bulk orders and custom designs.🤝

Q: How do I care for my Vigo Wood product?

A: Our products are easy to care for. Simply wipe them with a clean, damp cloth to remove any dust or dirt. Avoid using abrasive cleaners or solvents, as they may damage the finish.

Q: What should I do if I receive a damaged or defective product?

A: If you receive a damaged or defective product, please contact us at support@vigowood.com within 48 hours of receiving the product. We will work with you to resolve the issue as quickly as possible.

Q: Do you offer a warranty on your products?

A: Yes, we offer a 1-year limited warranty on all our products. The warranty covers defects in materials and workmanship. If you experience any issues with your product, please contact us at support@vigowood.com.

Q: How can I contact your customer support team?

A: You can contact our customer support team at support@vigowood.com. We will respond to your inquiry within 24 hours.